Return & Exchange Policy At Fakhar Beauty, your satisfaction is our top priority. That’s why we’ve created a flexible policy to ensure a smooth, safe, and worry-free shopping experience. 1. Return & Exchange
You may request a return or exchange within 7 days from the date of receiving your order.
The product must be in its original condition: unused, unopened, and in its original packaging.
Providing the invoice or order number is required to process your request.
2. Eligible Return Cases
Returns or exchanges are accepted in the following cases:
If the product arrives damaged or has a manufacturing defect.
If you receive a product different from what you ordered
3. Non-Returnable Due to the nature of personal care products:
Opened or used items cannot be returned or exchanged.
Requests submitted after the 7-day period will not be accepted.
Products purchased during special offers or discounts are non-returnable (unless defective).
4. How to Request a Return or Exchange
Contact our customer service via the store or WhatsApp.
Provide your order number and explain the reason for the request.
Your request will be reviewed, and you will receive a response within 24–48 hours.
If approved, we will arrange product pickup and either send a replacement or process your refund.
5. Shipping Fees
If the issue is due to a store error or product defect: we cover all shipping costs.
If the request is due to a change of mind: the customer is responsible for shipping fees.
6. Refunds
Refunds are processed within 5–10 business days, depending on your payment method.
The time it takes for the amount to appear may vary depending on your bank or service provider.
Important Notes At Fakhar Beauty, we are committed to offering 100% natural, high-quality products. We recommend reviewing product details carefully before making a purchase. If you have any questions, our team is always here to assist you 🤍
